There are very few things that genuinely anger me, but I have to admit that one of those things is rudeness. More specifically, rude customers when I am working.
I work at a restaurant called Mimi's Cafe. I've been there for nearly four years and have truly embraced every part of being a food server. The only aspect of it I will NEVER embrace is the occasional rude customer that walks in the door and chooses to spit fire at me because they are unhappy.
For example, just last week I had a man come in and sit in my station. When I went up to him to take his order, he proceeded to yell at me about how many times he has had to send food back because it was so awful or cold or dry or whatever that he couldn't eat it, and that if I didn't get his order "100% perfect" that he would be very angry. This wouldn't have been as hard to take if he didn't actually raise his voice to me, or act as if I was a robot as opposed to a person. So I politely told him that I would do my absolute best to make sure his food was "perfect," but that wasn't enough. He then told me that my job isn't that hard and that he was not just some guy off of the streets that I could serve anything to. (This then made me realize that he has obviously never worked in the service industry before and that he has no compassion for people.) Suffice it to say, the whole three hours this man stayed at my restaurant he treated every server, and my manager, like dirt. He was the absolute definition of rude.
And that was only one example of the kind of people you run into when you work in food service, or any other service industry position, as I can imagine. I have been mocked by, yelled at, and even cursed at by customers, all for things that are completely out of my control. I don't understand what makes people feel like they have the right to be rude to me, or any of my coworkers. We are all there to make their life easier by serving them food and drinks that they don't have to cook or get themselves.
I try to be understanding of people (as much as I can be) when they are rude. Perhaps they are just going through troubled times in their life or are simply having a bad day. So I act nice and try to make things better for them by making their experience a good one, but when there are circumstances like the one I mentioned above, it is so difficult to be nice back. I am a person; I have real emotions and really don’t like to be treated like rubbish. I never treat any server like that when I go out, so it makes me quite angry to be treated like that when I am just trying to do my job.
So, hopefully, it goes without saying, be nice to your food server, not rude. They are probably doing the best that they can for you, but they are not miracle workers. Sometimes mistakes happen, and they can always be fixed. Also, if you are having a bad day, don’t take it out on them! It’s really NOT their fault.
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